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• DragonTouch digital products are covered by a 1-Year Warranty. Products ordered onwww.dragontouch.comwill be automatically extended to a 2-year warranty.
• Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address.
• Contact us via cs@akasotech.com Phone support: 1-888-466-9222 (US) Monday-Friday 9:00-17:00(EST)

• The frame currently supports the following photo file formats:BMP, JPG, GIF, PNG
• Audio Format: Mp3, WMA, OGG, AAC, APE, FLAC, WAV
• Video Format: MPEG1, MPEG2, MPEG4, Xvid, AVI, M-JPEG, H.264, MOV, VOB , MKV, DIVX4, DIVX5, DIVX33GP
  
  

We will arrange the shipment within 2 business days normally, and there may be a delay if with inventory trouble or on weekend days. Thanks for your kind understanding.

If you ordered from DRAGONTOUCH website, tracking info will come out within 2-5 business days normally, or you can contact customer support for the tracking number if you are urgent.

• We are sorry that our frame cannot accept photos and videos from other apps (such as Google Photos, iCloud Photos, Amazon Photos, etc.) to be shared directly to the frame.
• However, you can upload photos from third-party apps through our APP, email, SD card, USB cable or USB flash drive.

We will arrange the shipment within 2 business days normally, and there may be a delay if with inventory trouble or on weekend days. Thanks for your kind understanding.